Privacy Policy
Effective Date: July 21, 2026
Last Updated: July 21, 2026
HESONTEC respects your privacy and is committed to protecting your personal information.
HESONTEC is a brand operated by Shenzhen Jubao Time Technology Co., Ltd
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
Visit the official HESONTEC website at https://www.hesontec.com;
Contact HESONTEC through our website or by email;
Request product assistance, troubleshooting, warranty support, replacement support, or other customer service;
Communicate with HESONTEC through Amazon Product Support, including Amazon’s Brand Integration Chat experience.
This Privacy Policy applies only to information controlled by HESONTEC. Amazon and other third-party platforms process information under their own privacy policies and terms.
1. Information We Collect
We collect only the personal information reasonably necessary to provide our website, product support, warranty service, and related customer assistance.
1.1 Information You Provide Directly
Depending on your interaction with us, you may provide:
Your name;
Email address;
Telephone number;
Mailing or shipping address when needed to provide a replacement, accessory, part, or other approved support resolution;
Product name, model, ASIN, serial number, or other product identification;
Purchase date, sales marketplace, seller information, or proof of purchase;
Limited order information that you voluntarily provide;
Details about a product issue, malfunction, setup question, or service request;
Photographs, videos, screenshots, recordings, or documents submitted for troubleshooting;
Emails, chat messages, feedback, and other communications;
Any other information you voluntarily provide in connection with a support request.
Please do not send information that is unnecessary for product support, including:
Amazon account passwords;
Complete payment card numbers;
Bank account information;
Government identification numbers;
Social Security numbers;
Other highly sensitive personal information.
HESONTEC will never request your Amazon password or complete payment card information to provide product support.
1.2 Information Collected Automatically
We do not currently use Google Analytics, Meta Pixel, TikTok Pixel, advertising trackers, or similar analytics and behavioral advertising technologies on our website.
We do not use the website to collect marketing email subscriptions.
However, when you visit our website, our hosting provider, web server, security provider, or other technical infrastructure may automatically process limited technical information needed to deliver and protect the website, such as:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Date and time of access;
Requested pages or files;
Referring page;
Server, security, and diagnostic information.
This information is used for website delivery, security, troubleshooting, fraud prevention, and technical maintenance rather than behavioral advertising.
1.3 Information Received Through Amazon Product Support
When you contact HESONTEC through Amazon Product Support or Amazon Brand Integration Chat, we may receive limited information made available by Amazon, together with information you voluntarily provide during the support interaction.
This may include:
Product identification;
Marketplace information;
The nature of your support request;
Messages exchanged during the support interaction;
Troubleshooting information;
Photographs, videos, or other materials you choose to provide;
Limited purchase or order-related information made available or provided for support purposes.
We use information received through Amazon only to:
Provide authorized product support;
Diagnose and resolve product issues;
Provide operating or troubleshooting guidance;
Determine whether a warranty, replacement, accessory, or other support resolution may apply;
Prevent fraud or misuse;
Improve product quality and customer support;
Comply with Amazon policies and applicable legal requirements.
Amazon separately controls the information collected through its platform. The information available to HESONTEC, and the length of time that information remains available, are determined by Amazon’s systems, policies, and technical functionality.
2. How We Use Personal Information
We may use personal information to:
Respond to customer questions and support requests;
Provide product setup, installation, pairing, charging, connectivity, audio, lighting, maintenance, and troubleshooting guidance;
Diagnose product defects or performance issues;
Verify eligibility for warranty service, replacement, accessories, parts, or other support;
Arrange shipment of an approved replacement product, accessory, or part;
Communicate about an active support case;
Follow up to confirm whether an issue has been resolved;
Maintain appropriate customer service and warranty records;
Identify recurring product issues;
Improve our products, manuals, packaging, instructions, FAQs, and support procedures;
Operate, maintain, secure, and troubleshoot our website;
Detect fraud, misuse, unauthorized activity, and security incidents;
Comply with Amazon requirements, contractual obligations, legal processes, and applicable laws;
Establish, exercise, or defend legal claims.
3. Legal and Operational Grounds for Processing
Depending on the circumstances and applicable law, we process personal information because:
You requested product support or another service;
Processing is necessary to respond to or fulfill your request;
Processing is necessary to perform our warranty or customer service obligations;
You provided consent;
We have a legitimate business need to operate and secure our website, prevent fraud, improve product quality, and maintain appropriate service records;
Processing is necessary to comply with a legal, regulatory, contractual, or platform requirement.
Where consent is required, you may withdraw consent by contacting us, subject to applicable legal and operational limitations.
4. How We Disclose Personal Information
We do not sell or rent personal information.
We do not disclose personal information for cross-context behavioral advertising or targeted advertising.
We may disclose limited personal information in the following circumstances.
4.1 Service Providers
We may use carefully selected service providers to perform functions on our behalf, including:
Website hosting and security;
Business email and customer communications;
Customer support infrastructure;
Data storage;
Product troubleshooting;
Warranty administration;
Replacement fulfillment;
Shipping and logistics;
Fraud prevention;
Information security.
These providers may process information only to perform services for HESONTEC and are expected to protect the information appropriately.
4.2 Amazon and Other Marketplaces
We may exchange limited information with Amazon or another authorized sales marketplace when necessary to:
Provide product support;
Confirm support eligibility;
Resolve a customer service matter;
Investigate suspected fraud or misuse;
Comply with platform policies;
Protect the rights and safety of customers, HESONTEC, Amazon, or others.
Your interactions with Amazon are also governed by Amazon’s privacy notice and applicable policies.
4.3 Shipping and Fulfillment Providers
When an approved replacement product, accessory, or part must be shipped, we may provide the recipient’s name, shipping address, telephone number, and other necessary delivery details to the relevant logistics or fulfillment provider.
4.4 Legal, Security, and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, legal process, or lawful government request;
Investigate fraud, abuse, security incidents, or policy violations;
Protect the rights, property, security, or safety of HESONTEC, our customers, or others;
Establish, exercise, or defend legal claims.
4.5 Business Transactions
If the business operating HESONTEC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.
5. Cookies and Similar Technologies
HESONTEC does not currently use advertising cookies, analytics cookies, tracking pixels, or similar technologies for behavioral advertising or marketing measurement.
Our website infrastructure may use strictly necessary technical processes, local storage, server logs, security mechanisms, or essential cookies when required to:
Display and operate the website;
Maintain website security;
Prevent malicious activity;
Manage technical sessions;
Diagnose errors;
Provide requested website functions.
Because we do not currently use optional analytics or advertising cookies, the website does not currently provide a separate advertising-cookie preference tool.
If our use of cookies or similar technologies changes, we will update this Privacy Policy and provide any notices or consent mechanisms required by applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The duration and nature of the support request;
Applicable product warranty or service periods;
Whether a replacement or other resolution was provided;
Product quality and safety investigation requirements;
Fraud-prevention needs;
Amazon or other platform requirements;
Accounting, tax, contractual, regulatory, and legal obligations;
The need to establish, exercise, or defend legal claims.
When personal information is no longer reasonably required, we will delete it, anonymize it, or securely dispose of it, subject to applicable law and reasonable technical limitations.
Amazon independently determines the retention of information held in Amazon’s systems.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
Accidental loss;
Unauthorized access;
Misuse;
Unauthorized disclosure;
Alteration;
Destruction.
These safeguards may include:
Access restrictions;
Account and password controls;
Secure connections;
Staff authorization requirements;
Need-to-know access;
Service-provider controls;
Data-minimization procedures;
Security monitoring and technical maintenance.
No website, email service, chat platform, transmission method, or electronic storage system is completely secure. We therefore cannot guarantee absolute security.
8. International Processing and Data Transfers
HESONTEC is operated by Shenzhen Runkexier Technology Co., Ltd., located in Shenzhen, China.
When you contact HESONTEC from the United States, Canada, or another country, your personal information may be accessed, processed, or stored in China, the United States, Canada, or other jurisdictions where HESONTEC or its authorized service providers operate.
Privacy laws in these jurisdictions may differ from the laws in your place of residence.
Where required by applicable law, we use reasonable contractual, technical, and organizational measures designed to protect personal information transferred across borders.
Personal information processed in another country may be subject to lawful access by courts, law enforcement authorities, or government agencies in that jurisdiction.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request confirmation of whether we process your personal information;
Request access to personal information we maintain about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Request information about how personal information has been collected, used, or disclosed;
Withdraw consent where processing is based on consent;
Object to or request restriction of certain processing;
Request a portable copy of certain information where required;
Submit a complaint regarding our handling of personal information;
Exercise applicable privacy rights without unlawful discrimination.
These rights are subject to applicable exceptions. For example, we may retain information when necessary to:
Complete a service you requested;
Administer a warranty or replacement;
Protect security and prevent fraud;
Comply with legal or platform requirements;
Resolve disputes;
Establish, exercise, or defend legal claims.
To submit a privacy request, email:
privacy@hesontec.com
Please use the subject line “Privacy Request” and describe your request clearly.
We may request reasonable information to verify your identity and protect your information from unauthorized access or deletion. Information collected for identity verification will be used only to process and protect the request.
Where permitted by law, an authorized representative may submit a request on your behalf. We may require evidence of the representative’s authority.
10. Canadian Residents
Canadian residents may contact us to request access to personal information under our control or to request correction of information that is inaccurate or incomplete.
We collect, use, and disclose personal information only for identified and reasonable purposes, subject to applicable law.
Consent may be withdrawn, subject to reasonable notice and any legal, contractual, security, or operational restrictions. Withdrawal of consent may affect our ability to provide requested product support or warranty service.
Canadian residents may also contact us with questions or complaints about:
The information we collect;
The purposes for which it is used;
The parties to whom it may be disclosed;
Our safeguards;
Our retention practices;
Cross-border processing.
Contact us at:
privacy@hesontec.com
Where applicable, you may also submit a complaint to the appropriate Canadian privacy authority.
11. United States Residents
Residents of California and certain other U.S. states may have additional privacy rights where the relevant state privacy law applies to HESONTEC and to the particular processing activity.
These rights may include requests to:
Know or access certain personal information;
Correct inaccurate personal information;
Delete certain personal information;
Obtain a portable copy of certain personal information;
Receive information about categories of information collected and disclosed;
Opt out of a sale, sharing, or targeted advertising;
Appeal certain decisions concerning a privacy request.
HESONTEC does not sell personal information and does not use personal information for cross-context behavioral advertising or targeted advertising.
We will not unlawfully discriminate against an individual for exercising an applicable privacy right.
Requests may be submitted to:
privacy@hesontec.com
12. Children’s Privacy
The HESONTEC website and customer support services are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has submitted personal information to us without appropriate authorization, contact us at privacy@hesontec.com. We will review the matter and, where appropriate, delete the information.
13. Third-Party Websites and Services
Our website may include links to Amazon, social media services, shipping providers, or other third-party websites and platforms.
HESONTEC does not control the privacy, security, or information-handling practices of third parties.
We encourage you to review the privacy notice of each third-party service before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
Our website;
Product support services;
Business operations;
Service providers;
Amazon program requirements;
Privacy and security practices;
Applicable laws or regulations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page.
Where required by applicable law, we will provide additional notice or request consent before a material change takes effect.
15. Contact Us
For questions, requests, or complaints concerning this Privacy Policy or HESONTEC’s handling of personal information, contact:
HESONTEC Privacy Contact
Brand: HESONTEC
Operating Company: Shenzhen Jubao Time Technology Co., Ltd.
Email: privacy@hesontec.com
Website: https://www.hesontec.com
Mailing Address: Rm. 4107, Blk. D, Bldg. 2, Qiancheng Binhai Garden, No. 3 Haicheng Rd., Bao'an Dist., Shenzhen, China 518000
